Verizon cellular wireless digital rate plans

Definition of terms on your cellular bill:

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Previous Balance - The total amount of the previous invoice.

Payments Received - Payment(s) received on the account prior to the Invoice date.

Balance Forward - Any remaining balance from previous bill(s) that has not yet been paid.

Current Charges - The amount of this bill for the current billing period.

Total Amount Due - Current Charges plus any amount listed in the Balance Forward field.

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Important information about new product offerings, promotions, changes, etc.

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Summary Of Cellular Charges

Monthly Charges All charges for rate plans, features and government mandated surcharges.

Airtime Usage Summary Lists total number of calls and total number of minutes used during the current billing cycle.

Per Call Connect Summary All charges for local landline usage. Currently the charge is $.082 per telephone call placed to a landline telephone. This section tells you the total number of calls placed to a local landline number and the rate that you are charged for the landline connection.

Home Call Detail (option) only available with Detailed Billing - Lists every call placed from the cellular phone during the current billing period. It includes the date, time, whether the call was made during peak or off-peak hours, number dialed, called city, number of minutes (rounded up), airtime charge, toll charge and total cost for each call.

Toll Detail This will appear on your bill only if you have placed any long distance calls or calls to directory assistance, while in your home service area. It includes the date, time, number dialed, called city, number of minutes (rounded up) and total toll charge for each call.

Roamer Detail This will appear on your bill only if you placed or received a call while traveling outside of your home service area. It includes the date, time, whether the call was made during peak or off-peak hours, number dialed, called city, number of minutes (rounded up), airtime charge, toll charge and total cost for each call. The cost for roaming is substantially higher than for usage in your home area. Cellnet offers a wide range of programs that include roaming at no additional cost to the user.

Call Summary (option) only available with Detailed Billing - Lists all numbers called during the current billing cycle, the number of times each number was called, the number of airtime minutes, airtime cost, toll cost, roaming cost and dollar total for calling each destination number.

Frequently Asked Questions

1. I have a plan that includes long distance. Why are there sometimes charges for tolls on my bill?

Depending on the rate plan selected, some rates only include long distance on calls originating in the �home� market and terminating within the United States. For information on other rate plan options, please contact your Cellnet Communication Consultant.

2. I just received my first bill from Cellnet. Why is it so expensive?

Usually activations and/or rate changes take effect in the middle of a billing cycle. This means that you are charged a pro-rated amount for the selected plan and features from the date of activation/change to the end of the current cycle. You are also charged a month in advance for your plan�s access charge and features. Also, new activations require an activation fee. If you did not pay this fee at the time you picked up your phone, it is added to your first bill.

Example: You sign up on the 23^rd of the month, for a plan that costs $49.99 per month. Let�s say that your billing cycle ends on the 8^th of the month. Your charges for the rate plan would look like this:

January 23 through February 8 - L-500 Plan $27.41
February 9 through March 8 - L-500 Plan $49.99

In addition to this, your included airtime and all charges for calling features are also pro-rated. Therefore, for the period of January 23^rd through February 8^th, in this example, would only include 283 minutes instead of 500.

3. Why does my phone work great in some areas, and not so great in others?

Since cellular technology is based on radio signals, many things can interfere with clear service. Weather conditions, power lines, tall buildings, system congestion, etc. all can contribute to a degraded cellular signal.

4. Why do your contracts automatically renew?

For your convenience, and to be able to continue offering very competitive rates, our contracts automatically renew on their anniversary date unless you let us know in writing that you do not wish it to do so. Please see your Cellnet Terms And Conditions Brochure for additional information.

5. What is roaming?

Roaming is the ability to use your phone outside of your home service area. When cellular users are away from their home service area, the roaming feature allows them to use another cellular carrier�s towers to place and receive calls. The cost for roaming is substantially higher than for usage in your home area. Roaming minutes are not part of a package plan. Cellnet offers a wide range of programs, some of which include roaming at no additional cost to the user.

6. What are toll calls?

Toll calls, also referred to as long distance calls, occur when the number called from your cellular phone is not part of your local calling area. The local calling area for the Detroit market is the 248, 810, 734 and 313 area codes. Also, calls made to directory assistance are considered toll calls even though they are within these area codes.

7. Who do I call when I am having a problem with my phone?

You can call any one of our four locations to arrange for service of your cellular equipment.

Madison Heights 248.585.4520 Farmington Hills 248.626.8480
Bloomfield Hills 248.932.9700 Birmingham 248.645.8181

8. Who do I call if I have a question about my bill?

You can call Cellnet�s Billing Services Department at 248.589.0400